You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you’ve landed in the right place.
The Ability Analyst, primarily investigates claims to determine if the insured person qualifies for Short-Term Disability benefits and works with them on a treatment plan to return to work as soon as responsibly possible.
The Ability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.
Start Date: 3/1/2021
Training Hours: 8am- 4:30pm M-F
Length of Training: 6 weeks
Work Hours After Training: Core business hours 40 hours a week
*This is a remote from home position*
- Work with internal and external customers to retrieve and relay information relevant to short-term disability claims
- Provide exceptional customer service using professional written and verbal communication skills
- Gather information, make sound decisions and draw appropriate conclusions using critical thinking and mathematical aptitude
- Utilize business acumen and technical expertise to make ethical decisions based upon a mixture of analysis, experience and judgment with management oversight
- Maintain a dedication to meeting the expectations and requirements of internal and external customers
- Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives
- Manages assigned caseload of disability claims for short-term disability
- Secures, manages and inputs claimant medical and demographic data
- Evaluates claimant eligibility; Develops plan to address disability obstacles and plans with claimants, attending physician and employer
- Monitors medical condition of claimant, discusses return to work with employer
- Integrates individual rehab/return to work plans into ongoing medical treatment
- Monitors social security decisions and other disability income benefits
- Decides payment period, follows up and monitors payment accuracy and timeliness
- Follows plan to closure: Typically reports to a Supervisor in a Disability Claims Operation
- Works independently drive quality outcomes of files, including accurate coverage and financial determinations, and timely medical management of claims.
- 1+ years of experience providing quality customer service is required
- 1+ years of claims experience is a plus
- Experience with medical terminology is a plus
- High School Diploma/GED is required; Associate’s or Bachelor’s Degree is preferred
- Strong organizational and prioritization skills
- Exceptional problem-solving skills
- Professional verbal and written communication skills
- Detail-oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment
- Ability to thrive in a structured team environment
- Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously
Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps and (2) your Internet provider supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
Training Requirements: As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.