The Operations Support Representative 1 position is responsible for providing a world class experience to Jackson Hewitt Franchise and Corporate employees by answering Hardware and Networking troubleshooting calls or web chats in a Work at Home, or in-office, Contact Center environment. You will resolve 1st Tier level interactions via phone and chat, or escalating to Tier 2 upon Employee request or applicable resolution path. This is a Seasonal Position with a possible duration of mid-November, through mid-April the following year.
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