Do you want to be part of a dynamic and growing team? Do you love problem-solving and assisting customers with their concerns? An Amazon Customer Service Associate (CSA) is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. The majority of time spent with customers will be via phone, but you may also be required to support email and chat. Associates use a variety of tools to navigate, research, review solutions, and communicate them effectively to a variety of customers in a fun and fast-paced company.
This position requires a part time schedule that will have varying hours. An average of 20-29 hours will be required weekly. During peak periods or high volume, this may increase to up to 60 hours per week for short periods. The schedule could fall any day of the week across morning, afternoon, evenings and weekends.
Key Responsibilities:
- Help a variety of Amazon customers by phone, e-mail and/or chat.
- Use tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectively.
- Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media, and instant messenger, or chat tools.
- Complete mandatory training (this schedule will be different from your work schedule upon hiring).
- Actively problem solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome.
- Follow detailed verbal and written instructions.
- Ability to empathize with and prioritize customer needs.
- Opportunity to learn other areas of the business and support specialty departments as needed.
Qualifications:
- You must live in one of the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, New York, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming. Any applicants with home addresses outside of hiring states will not be considered.
- This position requires a part-time schedule that will have varying schedules. This includes a required average of 20-29 hours per week (Sunday – Saturday), up to 60 hours per week pending on business needs.
- Support a flexible working schedule every three weeks to meet business needs.
- Agree to Amazon’s Work from Home Agreement. Please watch our Work from Home Agreement (https://youtu.be/yxrpb9pKHls) video for more information.
- You must provide a home work area that is free of any and all distractions. You must be able to devote your full undivided attention to the Amazon customer.
- You agree that you will not provide child or adult care during hours of scheduled work.
- Capability to complete I-9 work authorization paperwork.
- Strong typing, phone, and computer navigation skills.
- Ability to follow detailed verbal and written instructions.
- Ability to participate and complete mandatory training (this schedule may be different from your production schedule upon hiring).
Preferred
- Previous customer service experience.
- Previous call center experience.
- Experience working in a fast-paced environment.
- Experience in prioritizing tasks and time to ensure efficiency.
Technical Requirements
- A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only).
- Must be directly connected to router/modem via Ethernet cable. Cannot use a wireless connection.
- You will be shipped an Amazon owned laptop, headset, and Ethernet adaptor, and two security tokens to the address provided in your application.
- When applying, please be sure to verify that your mailing address in our system is an address where you can receive equipment to ensure that there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment.
Compensation
Except as otherwise required by law, this role pays $15.00
You must NOT be a current Amazon employee. If you are an internal applicant, please reach out to your local HR representative to discuss transfer eligibility.
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