Want to be part of something different? You can when you work with us.
We are looking to bring on two friendly Chat Specialists to join our Customer Service team starting February 3rd, 2020. This is a location-independent full time position. If you have a Customer Service background and are interested in expanding your horizons in a unique industry, we’d like to meet you.
This is a huge opportunity for you to work with one of the fastest-growing companies in the U.S. and learn the ins and outs of the online business world. Over the last couple of years, our company has seen explosive growth—and there is no sign of it slowing down. In order to keep hitting our goals, including our 2019 goal of $42 million-worth of businesses sold, we need to expand our horizons and improve our customer experience to a point that makes us the de-facto standard for buying and selling online businesses. Your work will help propel the industry forward to new levels not seen before.
And we’re just getting started!
So what is a Chat Specialist?
The Customer Service Chat Specialist is considered Empire Flippers’ front line representative, providing exceptional chat support to our customers and potential customers. The person in this role is also responsible for manning the company’s main phone line and dealing with inbound enquiries, keeping customer satisfaction at the core of every decision and behavior.
The person in this role must enjoy talking with people and have excellent interpersonal skills.
Could this be you?
Training for this role will commence remotely and should last 4-6 weeks. One of the many benefits is that you’ll be free to work anywhere in the world that serves your creativity best, be it the beaches in Thailand, which does have superb 4G connectivity and cheaper cost of living, or in a mountain resort in the Swiss alps – the choice is yours.
What’s Our Story?
What’s Our Story?
Empire Flippers started in 2011. Back then, we were known as the AdSense Flippers, and we were all about building our own niche sites. We would monetize those sites via Google AdSense. Once the sites were making a little money, we would sell them on Flippa for 20x their net monthly profit.
We recorded our entire journey by blogging all about it.
It was a nice little business and soon we built quite a following of people who loved what we were up to. It got to the point where people asked us if we would use our Flippa account to sell their sites. They told us it would sell easier since we had the audience, and they would pay us a percentage of the sale.
So… we said yes.
It wasn’t long before we were selling way more of other people’s sites than our own.
We realized there was something here. Something big.
In 2012, we rebranded to Empire Flippers and became an online business brokerage in our own right. We launched our marketplace and became the “go-to” solution for people wanting to sell their online businesses.
Fast forward to today, we now have the largest brokerage team in the industry. We have staff that is siloed for each part of the selling and buying process — everyone from marketing and sales team members, to vetting and migration experts.
Now, we’re inviting you to become part of our story.
What’s the Opportunity?
What’s the Opportunity?
Becoming a Chat Specialist makes you a critical part of the team at Empire Flippers.
You will represent our brand and be the first contact point within Empire Flippers that existing customers and potential customers will likely hear from when they interact with us. You’ll take on the challenge of improving the customer experience and overall efficiency of Empire Flippers.
Your work ethic and skill set will have a direct impact on our growth. We will offer you training and give you insights into the online business space. The high achiever in this role may see that it’s a great step into the company and a springboard to either a fully-fledged Customer Advisor or a different role around operations for high performers.
What’s the Chat Specialist Position Like?
What’s the Position Like?
While we are an Inc. 5000 company, we’re not overly corporate. You’ll work alongside our Customer Service Team to make sure the job gets done. We believe in collaboration, and that means every department in our company comes together to help bring a project to fruition.
It has been an effective strategy, and has worked well for us.
When you first come on board as a Chat Specialist, you will start learning more about our business before jumping into the job. You will be introduced to daily customer service tasks that support our Empire Flippers team. You will become well versed in our phone processes, from how our inbound system works all the way up to speaking to customers and communicating via online chat to give a great impression of Empire Flippers to anyone who makes contact via the site chat function.
You might be wondering, though … what will your daily work routine look like once you’re up and going?
Here is a list of daily tasks we’ll expect from you (though this isn’t an exhaustive list and could change):
- Provide first-level chat support M-F, during normal USA business hours.
- Answer incoming calls on the main telephone line. This may include discussions with potential buyers or sellers who want to understand how our process works.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Properly handle escalating unresolved queries to the next level of support.
- Build sustainable relationships and engage customers by taking the extra mile.
- Create tickets and provide general support work in Zendesk as needed.
- Update customer data and produce activity reports as needed.
- Preserve and grow knowledge of chat service procedures, recommending process modifications or improvements as needed.
- Communicate with colleagues via Slack messaging application.
- Attend weekly team calls via Skype.
- Other duties as assigned.
Click Here to Apply —> http://bit.ly/ChatSpecialistJobs
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