Are You Looking for What’s Next in Your Career?
New Job
New Beginning
New You
Our Chat Technical Support Reps provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.
What Your Virtual Work Environment Looks Like
A private workspace with locked door in your permanent residence
Quiet environment free of background noise and interruptions
A secure workspace free from cell phones/video devices
Arrangements for dependent care and other obligations
What You’ll Love About Us
Paid training at $13.50
Increase of $1.00 after 90 days
Advisor earning potential up to $17/hour
More family, less traffic
99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training
What You’ll Do Every Day
You’ll interact with up to 3 customers at a time via Chat support system troubleshooting and resolving technology inquiries and challenges like these:
Resolving username and password difficulties
Troubleshooting email issues
Navigating customers through various apps
Data sharing & synchronization troubleshooting
Verifying proper hardware and software configuration and set up
Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more
What We’ll Love About You
Exemplary attendance and punctuality
Eagerness to work a 2nd shift, full-time schedule 38+ hour/week
You want a long-term career with growth
Openness to feedback and willingness to improve
Speedy responses and ability to multitask
Familiarity with iOS and/or MacOS, or comparable technology
Ability to go with the flow
Great communication skills
You’re at your best when it matters most
What You’ll Need
High School Diploma or GED
18 years or older
Minimum 6 months of customer service experience
Legal authorization to work in the US
High speed internet service
