Job Desc:
Collections Representative (Remote)
Our Recovery department is looking to hire experienced remote collectors to join our team. Experience the liberty working from home. Promotions within position are available in all departments at Wilber. You will be responsible for making outbound calls, find solutions, and recover assets for clients. Collectors on our recovery teams earn $36-68k per year including generous commissions and bonus incentives.
Experience requirements:
- 2 years minimum collections experience (will consider less for subrogation specific experience)
- Ability to reference prior effective remote work capability
Additional requirements:
- Strong organization skills
- Ability to deescalate conflict
- Adaptable to change
- Precise attention to detail
- Demonstrates initiative and good judgement
- Ability to switch gears on a moment’s notice and multitask
- Team player with a positive attitude
- Computer proficiency
- Insurance knowledge is a plus
About Wilber
Wilber is an industry leader in insurance recovery whose clients include the most recognizable insurance providers in the nation. We pride ourselves on our distinguished workplace culture, facilities, and the service we give to the Bloomington-Normal community. As a member of our recovery team, you will have direct and lasting impact on people’s lives, both close to home and afar. Through immersive and encouraging training, we will provide you guidance and supportive coaching on your route to personal and professional growth.
You will learn how to:
- Make outbound calls to customers/debtors informing of claim filed against them
- Receive and /transfer inbound calls
- Accurately obtain payments via card and ACH (electronic check payment)
- Negotiate payment plans for efficient recovery
- Update/validate contact information
- Successfully notate files of conversations had and payments received
- Provide clarity on filed claims and answer any inquiries from customers
Work from home capability:
- Adequate and reliable internet connection that allows work at full production speed (not WiFi compatible)
- Wilber issued equipment must be utilized within a room that has a door and lock
- Hardware and/or software will be provided by The Wilber Group for sole purpose of performing the Remote Worker’s assigned duties. Equipment may not be used for personal use
