Academy of Art University is seeking enthusiastic, customer-oriented individuals to join the Call Center Team. This is a full-time, entry-level position with incredible opportunity for growth within all departments of the Academy. If you are eager to develop your customer service skills and begin your first step towards your next professional career, we encourage you to apply today!
What you’ll do:
- Respond to, assess, and forward heavy inbound phone calls to the appropriate department or personnel.
- Efficiently obtain information from Academy callers, prospective and current students, educators and/or industry contacts.
- Perform heavy outbound call activities to support Academy’s Admissions efforts in setting up students for success through Open House, Campus Visits and other Academy event invites and opportunities.
- Ensure Academy of Art University calls and inquiries are handled with highest level of customer satisfaction.
- Ensure proper protocol and procedures are followed across all Academy interactions from all communication channels.
- Perform other duties as assigned.
You’re the ideal candidate if:
- Excellent and professional verbal and written communication skills.
- Previous receptionist or call center experience preferred.
- Ability to listen attentively and assess callers’ needs.
- Ability to organize, problem-solve, multitask and prioritize.
- Ability to work in a fast-paced, dynamic environment.
- Positive attitude and strong interpersonal skills.
- Experience with Salesforce and PeopleSoft is a plus but not required.
- Excellent computer experience, MS Word, Excel and Outlook.
Compensation: $17.50 per hour
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