The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, well-being, and quality of life for people throughout California, across the nation and around the world. As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally, and internationally.
The Public Health Institute (PHI) is hiring Contact Tracers to support the Tracing Health Program to spearhead COVID-19 contact tracing. Public Health Institute PHI is organizing teams of community contact tracing staff across California as a key strategy for preventing further spread of COVID-19.
The Contact Tracer will work with patients to help them recall everyone with whom they have had close contact during the timeframe while they may have been infectious, then contact the individuals to let them know of their potential exposure. Contact Tracers will be provided scripts to follow and must comply with policies and procedures provided by PHI and comply with Human Subjects training regarding confidential information related to personal information.
Essential Duties & Responsibilities
- Participate in PHI training to learn procedures for contact tracing and scripts to follow.
- Follow scripts when communicating with patients and contacts. Contact Tracers are not permitted to deviate from the script or provide information that is not included in the script.
- Call patients who have been newly diagnosed with COVID-19 to provide support and gather information.
- Help patients recall everyone with whom they have had close contact during the timeframe while they may have been infectious.
- Call the contacts to discuss their potential exposure.
- Communicate with contacts in a professional and empathetic manner.
- Collect and record information on symptoms into a Client Resource Management platform CRM.
- Provide contacts with information about how to separate themselves from others who are not exposed, how to monitor themselves for illness, and if appropriate, refer them to testing according to procedures or to a Resource Coordinator for additional resources.
- Call each person under active monitoring daily for 14 days to check that there is no onset of symptoms.
- Maintain contact with the supervisor.
- Conduct other related duties as assigned.
- Excellent interpersonal skills and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
- Ability to communicate verbally in a professional and empathetic manner.
- Excellent organizational skills.
- Good critical thinking skills.
- Ability to handle confidential information with discretion and professionalism.
- Proficiency with computer software and ability to learn how to use a CRM.
- Ability to speak, read, and write in English.
- Second or multiple languages strongly preferred (Spanish, Mandarin, Cantonese, or Tagalog).
- Please indicate the languages spoken on your application or cover letter.
- High school diploma, other experience considered.
- Community health worker certification may be substituted for a High school diploma.
- This is a remote, time-limited position that is expected to last until approximately August 31, 2021 with the possibility of being extended.
- Multiple full-time positions for immediate start are available that require daytime, evening, and weekend availability.
- This position pays $23.92 per hour for bilingual and $22.79 for non-bilingual.
- The offer of a position is conditional upon an applicant’s successful completion of a background check.
- This is a full-time (40 hours per week) position.