Who We Are
VIPdesk Connect is the leading call center provider, providing exceptional customer service. Our mission is to provide talented and amazing team members the opportunity to work from home and deliver service for the brands they love.
We’re a dynamic, virtual environment focused on diversity, innovation, business results, and above all, delivering an amazing customer experience. When you work here, you partner with smart and interesting people to make things happen.
Job Description
The Customer Service Representative (we call Brand Ambassador) will answer questions about our client’s products, product availability, policies, promotions, and provide general customer service resolutions on behalf of our client, Skullcandy. The Customer Service Representative is responsible for assisting customers via all contact channels (phone, email, chat, SMS, social).
The Customer Service Representative will use his/her passion and knowledge of our client’s brand and related experience to ensure an authentic experience that promotes brand loyalty.
Responsibilities
- Interact with customers via all channels (phone, email, chat, SMS, social and other channels) to provide information in response to inquiries about products and services
- Meet our clients average handle time targets, quality standards, productivity metrics, and adhere to policies and procedures
- Attend training and meetings as required to obtain new and pertinent information about our clients’ products and services offered
- Apply high-quality customer service guidelines while servicing customers
- Applying client and VIPdesk Connect policies as applicable whenever interacting with customers
Requirements
- Six (6) or more months experience sales with consumer products brands
- Six (6) or more months with tier one troubleshooting
- Two (2) or more years related customer service experience
- Able to work at a desk/computer for 95% of each scheduled shift
- Due to the home-based nature of this job, the Brand Ambassador is required to have a home-office environment, internet access, USB headset, router, modem, web camera and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
- Able to work some weekends and holiday hours
- High school diploma or equivalent
- Working knowledge of Microsoft Office Suite, Office 365
- Able to successfully pass a credit, criminal and employment reference security check
- Must live in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin
Shifts
- Team members are scheduled to work up to 8-hour shifts Monday-Friday between 9:00 am-9:00 pm ET and between 9:00 am-6:00 pm ET on Saturdays and Sundays
- Team members work up to 5 days per week between 32-40 hours per week
- Team members will work two weekend shifts (Saturday or Sunday) per month.
Compensation: $12.00 per hour plus bonus/incentives
Click Here to Apply —> http://bit.ly/VIPdeskCSR
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