Agents will assist with reschedules of appliance delivery orders, checking delivery status, schedule deliveries, resolving related problems and miscellaneous requests supporting one of the largest appliance business in the world! Agents will assist customers, support store Associates, Managers, and consumers in all aspects of the order delivery process. Agents will interact with store Agents on store and direct- to consumer delivers. Assist customers as need to build satisfaction with the company and interact with store Agents on store and direct- to consumer delivers. Agents on this project are required to demonstrate exceptional customer service with attention to detail oriented, conscientious, strong sense of ownership with proven follow-through skills. Ability to prioritize and balance multiple projects at one time; strong organization skills, previous sales, inbound calls or customer service experience.
Training and call taking pay rate is $13.00 an hour, or minimum wage for your local area, whichever one is higher.
USB Headset is required
Once you complete your self pace training modules, all agents are required to attend a mandatory, live webinar to become active. Each webinar will range from 3-4 hours and is paid. Once the webinar has been attended in full, then agents will become active on the skill.
Hours of Operation are Mon – Fri, 7:00AM – 9:00PM (CST), and Saturday 7:00AM – 6:00PM (CST) Sunday CLOSED However, there will be occasional Sundays during peak Seasonal time periods (Red, White, & Blue Sale and Black Friday). Agents on this project must be able to work at least 15 hours per week; mornings, evenings, weekends and holidays.