|Agents will assist with reschedules of appliance delivery orders, checking delivery status, schedule deliveries, resolving related problems and miscellaneous requests supporting one of the largest appliance business in the world! Agents will assist customers, support store Associates, Managers, and consumers in all aspects of the order delivery process. Agents will interact with store Agents on store and direct- to consumer delivers. Assist customers as need to build satisfaction with the company and interact with store Agents on store and direct- to consumer delivers. Agents on this project are required to demonstrate exceptional customer service with attention to detail oriented, conscientious, strong sense of ownership with proven follow-through skills. Ability to prioritize and balance multiple projects at one time; strong organization skills, previous sales, inbound calls or customer service experience. Training and call taking pay rate is $13.00 an hour, or minimum wage for your local area, whichever one is higher. USB Headset is requiredOnce you complete your self pace training modules, all agents are required to attend a mandatory, live webinar to become active. Each webinar will range from 3-4 hours and is paid. Once the webinar has been attended in full, then agents will become active on the skill. Hours of Operation are Mon – Fri, 7:00AM – 9:00PM (CST), and Saturday 7:00AM – 6:00PM (CST) Sunday CLOSED However, there will be occasional Sundays during peak Seasonal time periods (Red, White, & Blue Sale and Black Friday). Agents on this project must be able to work at least 15 hours per week; mornings, evenings, weekends and holidays. Alorica-at-Home Agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):•Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.•Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.•Successfully complete initial on-the-job training, as well as any new product or on-going training.|
Applicants for this job will be expected to meet the following minimum qualifications: high school or GED required, minimum one year customer service or sales experience required; must be 18 years or older; based on project candidate may be required to meet additional experience/skill requirements; must work a minimum of 10 hours per week; basic computer skills required to include navigation between application and internet sites; ability to pass required background checks; based on project, ability to pass required drug screening; based on project, candidate must score acceptably on job related testing assessments; ability to clearly communicate using a clear, distinct voice; and bilingual in English and Spanish (or other language as defined) may be required for certain projects.
The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents. Consequently, Alorica At Home Agents may be asked to perform other duties as required. Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above.