Assist consumers and customers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls. Provide consumer education to save in-warranty and service contract calls and negotiating and implementing concessions that are in the best interest of the customer and consumer. Utilizing selling techniques and CBR (case base reasoning) to retain and increase the out of warranty business. Requires the ability to analyze data and determine appropriate transfer/processing. Agents on this project are required to demonstrate exceptional customer service and service calls with patience and empathy. Hours of Operation are Mon – Fri, 6:00am – 9:00pm (CST), and Saturday 7:00 am – 7 pm (CST) – Sunday 7:00 am – 5:00 pm (CST).
Agents must be able to commit to working 15 hours per week on average. Each agent must be able to work 5 hours on Monday (hours do not need to be done consecutively). In addition, each agent must work 2 Saturdays a month 3-5 hours. Outside of Mondays and Saturdays, most hour availability will be in the afternoons from 12:00-5:00 CST. When a holiday falls on any Monday and operations is closed, all agents will be required to work on Tuesday following the holiday.
This position requires a USB Headset
Training is paid minimum wage for your local area and call taking is $8.50 an hour or minimum wage for your local area, whichever one is higher.