One of TASC’s partner companies is looking to fill a remote eligible Customer Service Representative position. The CDA Participant Customer Service Representative generally assists customers and their employees on the phone regarding administration of their FSA/HRA/HSA employee benefits. Position will work Monday through Friday 8:30 am- 5 pm EDT (and work one 10:30 am-7 pm shift every other week).
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POSITION DUTIES/RESPONSIBILITIES:
- Maintain a comprehensive knowledge of Section 125 and 105 regulations
- Listen effectively in order to identify and respond to the needs of the caller
- Maintain an empathetic and professional demeanor while communicating with all customers
- Apply concepts and rules as mandated by appropriate IRS regulations
- Establish and maintain strong relationships with customer HR staff and individual employees
- Partner with other CDA team members to respond quickly to customer needs consistently and positively in order to foster a team environment
- Prioritize and organize daily responsibilities in order to meet all deadlines
POSITIONAL COMPETENCIES:
- Customer/Client Focus
- Problem Solving/Analysis
- Time Management
- Communication Proficiency
- Teamwork Orientation
- Technical Capacity
QUALIFICATIONS (EDUCATION/CERTIFICATIONS/EXPERIENCE):
- Call Center and/or Customer Service experience required
- Bi-Lingual in English & Spanish, preferred
- Experience with Employee Benefits Administration preferred
- Proficient in Microsoft Office (Outlook, Word, and Excel)
- Stable work history required
- Ability to work independently
CORPORATE CORE COMPETENCIES:
- Adaptability – Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs
- Initiative – Deals with problems as they arise, focusing energy and resources on those situations until resolved; identifies new opportunities and takes action; takes on new responsibilities when needed
- Results Focus – Can be counted on to meet or exceed goals; pushes self and others for results; is a conscientious worker who can be relied upon to handle unforeseen obstacles
- Customer Focus – Meets internal and external customer expectations; delivers upon her commitments; build customer confidence; follows through on requests gaining trust and respect
- Ethics/Integrity – Is seen as a direct, truthful individual; adheres to appropriate core values at all times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches
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