Customer Service Representative

One of TASC’s partner companies is looking to fill a remote eligible Customer Service Representative position. The CDA Participant Customer Service Representative generally assists customers and their employees on the phone regarding administration of their FSA/HRA/HSA employee benefits. Position will work Monday through Friday 8:30 am- 5 pm EDT (and work one 10:30 am-7 pm shift every other week).   

POSITION DUTIES/RESPONSIBILITIES:    

• Maintain a comprehensive knowledge of Section 125 and 105 regulations   
• Listen effectively in order to identify and respond to the needs of the caller  
• Maintain an empathetic and professional demeanor while communicating with all customers  
• Apply concepts and rules as mandated by appropriate IRS regulations  
• Establish and maintain strong relationships with customer HR staff and individual employees   
• Partner with other CDA team members to respond quickly to customer needs consistently and positively in order to foster a team environment  
• Prioritize and organize daily responsibilities in order to meet all deadlines   

POSITIONAL COMPETENCIES:   

• Customer/Client Focus  
• Problem Solving/Analysis  
• Time Management  
• Communication Proficiency  
• Teamwork Orientation  
• Technical Capacity   

QUALIFICATIONS (EDUCATION/CERTIFICATIONS/EXPERIENCE):    

• Call Center and/or Customer Service experience required  
• Bi-Lingual in English & Spanish, preferred  
• Experience with Employee Benefits Administration preferred  
• Proficient in Microsoft Office (Outlook, Word, and Excel)  
• Stable work history required  
• Ability to work independently   

CORPORATE CORE COMPETENCIES:    

• Adaptability – Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs   
• Initiative – Deals with problems as they arise, focusing energy and resources on those situations until resolved; identifies new opportunities and takes action; takes on new responsibilities when needed   
• Results Focus – Can be counted on to meet or exceed goals; pushes self and others for results; is a conscientious worker who can be relied upon to handle unforeseen obstacles   
• Customer Focus – Meets internal and external customer expectations; delivers upon her commitments; build customer confidence; follows through on requests gaining trust and respect   
• Ethics/Integrity – Is seen as a direct, truthful individual; adheres to appropriate core values at all times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches   

CLICK HERE TO APPLY