Agents assigned to this shopping project will assist customers with ordering items and finding their favorite products. Agents on this project are required to demonstrate sales skills while maintaining the best possible customer service experience for the customers. The hours of operation are 24 x 7, 7 days a week, but actual hours available vary from week to week.
We have a fluid minimum weekly requirement (up to 24 hours per week) that allows our agents to ensure call quality, product awareness and call fluency. These minimum requirements may be raised or lowered based on business needs These minimum requirements may be raised or lowered based on business needs with as much notice as reasonably feasible given business circumstances.
Training is self-paced
Pay for training and call taking is $11 per hour
It is imperative to also understand that communication with your Team Managers is of the utmost importance. You will be assigned a specific Team Manager who is responsible for you! We will be contacting you often to review project or Alorica updates, your performance (known as Key Performance Indicator (KPIs)), Evaluations, and many possible other reasons
Alorica-at-Home agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):
• Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
• Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
• Successfully complete initial on-the-job training, as well as any new product or on-going training