We’re AWeber – a remote-first company that helps small businesses grow through the use of our marketing communication software. We are fanatical about small businesses and we hope you are too! After all, one of our core values is “Create Remarkable Experiences”.
As our Customer Solutions Specialist, you’ll be responsible for working variable days (you’ll receive your schedule at least a month in advance) on either the First Shift (7AM-4PM EST) or Second Shift (1PM-10PM EST). You’ll be partnering with our customers to troubleshoot and answer questions about our product and/or marketing best practices so they can successfully grow their businesses. Sound important? Well, that’s because it is!
Our customers are the foundation and lifeblood of our business. They are the reason we get up each day to create awesome products and provide stellar customer service.
This is where you come in!
Each day you’ll be part of the chats and tickets queues where you’re responsible for answering customer inquiries about technical issues, billing, and/or sales. Aside from your queue responsibilities, you’ll find yourself working on special projects and collaborating with fellow team members across the company with the ultimate goal of improving the customer experience.
To thrive as a CS specialist you must take initiative to partner with our customers by proactively educating on best practices, bubbling up suggestions for new product features, and advocating for process enhancements in the CS department. Any knowledge of marketing technologies such as social media, landing pages, or email platforms will really make you stand out! You are also a leader who inspires others by your passion and investment in our customer’s success.