As a Customer Success Support Specialist at Seamless, you will manage technical and strategic questions from our customers, primarily over email and in-app messaging. Our platform provides sales and marketing professionals with real-time contact data using our search engine app, browser extension, and AI validation and verification. The Customer Success Support Specialist will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success.
Seamless delivers the world’s best sales leads. Through our product, we help sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. We have been recognized as one of Ohio’s fastest growing companies and just won an award for Best Technology Company of the year in 2019 by NJTC.
The Seamless Family
We have an amazing culture and work environment across all departments including the Customer Success Support team. We thrive off of continuous feedback and do whatever it takes to help our team and customers be successful. You will grow as an individual, professionally, and be able to see and feel the impact you are making to the growth of Seamless every day.
The Customer Success Support Specialist Skill Set:
- 2-3 years direct experience with ticket or case resolution in a customer service, customer success or customer experience environment.
- Familiarity with inbound/outbound sales processes, search platform functionality, and technical product support.
- Experience with ZenDesk is a plus.
- Experience partnering with product and development teams and subject matter experts, or working in a Scrum or Agile environment, is a plus.