Are you interested in joining a fast-paced, growing company? Branch has a positive, diverse, and supportive culture we look for people who are curious, inventive, take initiative, constantly strive to develop themselves and collaborate with those around them. Branch is a team focused company located in Downtown Minneapolis.
Come join our team as we develop new ways to improve the lives of hourly workers.
What you’ll do:
- ID, troubleshoot, communicate and resolve issues
- Use customer support software (multiple tools) to resolve issues
- Receive calls from clients and troubleshoot appropriately
- Troubleshoot issues and either solve them or escalate them to the appropriate teams
- Empathizing with customers that are experiencing issues
What you should have:
- Previous customer support experience a plus
- Experience with Zendesk customer support software preferred
- Availability to work weekends and/or evenings
- Clear Communicator – customers leave interactions with zero confusion
- Problem Solver – Ability to identify and troubleshoot issues
- Coachable – Open to feedback and can show improvement