We are looking for an EXPERIENCED customer service representative to join our team. If you love helping people than this is the job for you! This is mostly email customer service versus telephone. You must have great email communication skills and be proficient with typing.
RESPONSIBILITIESMUST have prior customer service experience relating to eCommerce and technical issues.Customer Support via email, telephone & chat.At least 65 WPM.Order status, credit call billing and recurring paymentsLogins, order tracking & site navigation inquiriesTrouble shooting Steaming audio, video and PodcastingLogin, password and other account access issuesOrder management, processing and light inventory management.Various misc. duties including compiling reports & one off projects.
PREFERRED QUALIFICATIONSMicrosoft OutlookAudio and video editingBasic Image editing & manipulationsBasic HTML tagsCOMPENSATIONThis is a full-time remote salaried position, with a solid potential for career growth in a stable company.
We provide excellent 401k Benefits with full matching, medical, dental, & vision benefits, a casual work environment, and much more.