Job Description
Remote opportunities are located for applicants living in the following states:
Alabama, Arizona, Arkansas, Florida, Georgia, , Illinois, Indiana, Iowa, Kentucky, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin and Wyoming
We are seeking individuals who are dedicated to providing exceptional customer service to our customers. Our Inbound Fraud department is the central unit that receives inbound calls from credit, debit, and corporate/government card customers related to suspicious and unauthorized activity.
No prior experience in banking or fraud is necessary. We offer comprehensive and ongoing training to ensure our Representatives are prepared to deliver efficient, knowledgeable, and empathetic customer service.
Responsibilities include:
* Answering incoming calls and providing high quality support to our credit and debit card customers over the phones
* Performing a variety of tasks to prevent financial loss by blocking or placing security holds on accounts, placing lost/stolen statuses on debit and credit accounts and forwarding fraud and dispute information to the appropriate parties
* Initiating fraud claims and providing information on existing fraud and dispute claims
* Partnering with multiple departments to service fraud and dispute issues
* Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate groups
Fraud Customer Service Representatives are scheduled to work five days per week, including every other weekend. Equitable days off are given during the week in which a weekend shift is worked. Day, evening and overnight schedules may be available. You could earn a 10% shift differential for qualifying shifts if 60% or more of the hours worked are between 4pm – 8pm.
Forget “bankers hours”, this team offers schedules that meet modern needs for both customers and employees! A variety of work schedules are available 24/7/365!
If hired, you must be able to attend six weeks of training Monday-Friday,
8 a.m. - 4:30 p.m. (dependent on class location time zones) and successfully complete required program testing.
Once training is completed, and 90 days are spent in assigned shift, student schedules can be accommodated.
Service Advisors are scheduled to work five days each week, including every other weekend, to include both Saturday and Sunday. Equitable days off are scheduled during the week in which a weekend shift is worked.
We offer the opportunity for career growth and development in a supportive, professional and pleasant work environment, with a competitive salary and an outstanding benefits package including:
* Health
* Dental
* Vision
* Life insurance programs for the employee and family
* Short and Long Term Disability
* Paid time off, including the opportunity to purchase additional vacation time
* Generous tuition reimbursement program
* Banking discounts
* 401K with company match and pension programs
* Casual attire
Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed.
Basic Qualifications
– High school diploma or equivalent
– One to two years of customer service experience
– One to two years of experience using a computer, especially Microsoft Office applications
Preferred Skills/Experience
– Some knowledge of consumer, debit, and corporate/government card products
– Ability to identify and interpret data and resolve exceptions
– Ability to work with unwritten but generally understood instructions; relying on precedents when available or applicable
– Strong verbal and written communication skills
– Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
– Proficient computer skills, especially Microsoft Office applications
