R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.
Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patient’s and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
The Patient Financial Advocate will be responsible for making outbound phone calls in a fast-paced call center, engaging in scripted conversation with patients to collect their portion of the account. This role is empowered to use analytical skills to determine patient eligibility for additional resources to settle financial obligations.
What you’ll do:
- Makes and receives inbound/outbound phone calls to initiate arrangements for patients to pay their portion of the account.
- Respond to patient billing inquiries.
- Negotiate payments and payment plans with patients.
- Submit credit card payments.
- Escalate high complexity billing issues for resolution to a senior associate or supervisor.
- Meets or exceeds daily production requirements.
- Adhere to all applicable disclosure and collections rules and regulations.
What you should have:
- High School Diploma or GED required
- Working college credentials.
- 2 years of prior collection experience utilizing a Dialer.
- Working knowledge of federal and state regulations pertaining to the collection of accounts.
- Excellent follow through abilities to meet daily productivity targets.
- Excellent customer service skills exhibiting good oral and written communication skills.
- Moderate computer skills (internet, email, MS Office) obtained from prior work experience.
- 4-year college degree.
- See, read, and/or operate computers, telephones, office equipment, documents, labels, including manipulating paper requiring the ability to move fingers and hands.
- Remain sitting, standing, or walking for long periods of time to perform work on a computer, telephone, or other equipment.
- Frequent interactions with associates, patient care providers, patients, and visitors that require associate to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
- Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information banding patients, etc.
- Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items (over 50 lbs.).