ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
Our client works with the newest players in health and fitness. Their role is to take new brands in the health and fitness industry under their wing and ensure their success.
This is primarily a chat and ticket project, however, handling a small amount of calls will also be necessary.
Availability:20 hours, minimum
- Experience with Freshdesk, Zendesk or something similar
- Ability to multitask (use Live Chat and email during the same shift)
- Customer service experience
- Great sense of empathy
- Very proactive with giving feedback
- Able to work on own initiative
- Creative with solutions
- Keen eye for trends
- Experience with Checkout.com
- General interest in health and fitness
Reminder: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of being engaged on a project.