Do you want to be part of great team of people where you will have leadership support? Are you looking for a fun, innovative, and fast-paced environment where you can utilize and grow your skills while you make a difference for customers? We are a performance based environment where you have incentive bonus opportunities designed to reward the results you achieve. Nelnet associates additionally enjoy competitive wages and benefits that include medical, 401K, tuition reimbursement, discounted parking and a multitude of wellness activities.
Combination of customer service and sales, taking inbound calls for homeowners who are looking for a home improvement contractor, helping them submit their request, and then upselling additional requests through HomeAdvisor.
Please note: Due to the current pandemic circumstances, training will be conducted virtually; in the convenience of your own home! Your home work space must be a quiet and dedicated space for you to work in, without distractions.
To ensure you are set up for success during your employment, you will need reliable high speed internet, which must be hardwired into your router. Wi-Fi connection will not be adequate for the work being performed.
All of the necessary computer equipment, headset and training materials will be provided. Your home set up will consist of a computer tower, 2 monitors, keyboard, mouse and a 25’ Ethernet internet cord. *Please note this is company property and will be returned to Nelnet upon conclusion of the work from home status.
- Field Inbound calls from customers looking for contractors
- Cross and up-sell other services offerings.
- Dealing with complaints and escalated calls in a professional and timely manner.
- Maintain professional demeanor while resolving customer needs.
- Ensure integrity of data and information.
- Serve as a resource within team, including assisting new associates with training needs.
Associate’s degree preferred
1 to 3 years customer service experience and/or general office experience preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
- Service Excellence
- Oral communications
- Written communications
- Basic typing skills
- Accuracy/Attention to Detail
- Working with MS Office
- Business Math
- Problem Solving
- Managing Multiple Priorities
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