Job Description
B2C Sales Chat Specialist
Wayfair is one of the world’s largest destinations for home goods. We are seeking a tech-savvy, self-motivated individual to join our Sales Chat team! If you love to connect with customers online and help them discover amazing products, then Wayfair is the place for you to start a rewarding career!
What You’ll Do
- You communicate with our customers via chat software demonstrating excellent written communication
- You use your expertise, creativity, and passion to explore our products and inspire customers confidence to buy from Wayfair
- You meet or exceed all targets for revenue, close rate, CSAT, and more
- As the voice of Wayfair, you must maintain professionalism during all interactions, building trust and rapport with your customers to create a differentiated selling experience
- You can simultaneously navigate multiple software applications and technologies
- You efficiently manage your time and always put the customer experience first
- You ask great questions that allow you to inspire confidence and provide complete sales solutions for your customers
- You believe relationships matter, are engaging and can leverage your personality to quickly connect with others
- You love being part of a team, enjoy a fast-paced environment and are focused on achieving your goals, both team and individual
What You’ll Need
- Proficient English language skills and excellent written communication abilities
- 2+ years of sales/service experience, preferably in a live chat environment
- Ability to type 45+ WPM
- Comfortable learning and using multiple software applications and tools daily
- Can handle up to 4 conversations at one-time, while providing an excellent customer experience
- Strong time management skills, with a history of regular and reliable attendance
- You thrive in a sales environment, leveraging your engaging personality to confidently promote product solutions and influence customers to buy from Wayfair
Click Here For More Details And Apply
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