Join our Woohoo! Crew, as an independent contractor with Working Solutions! Enjoy flexibility and an amazing balance to work and home life. Choose the client you wish to represent and your work schedule, and benefit from running your own business in the comfort of your home.
Below is a typical contract opportunity with Working Solutions. Within 24 hours of completing our online assessment, we’ll notify you of your acceptance to complete the application process.
We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.
Overview
This is a remote independent contractor role which provides personalized tax preparation software support through inbound phone calls and video chat. Help customers who are working on tax returns with both product and software inquiries, as well as with tax software questions and calculations. Focus on interactions regarding software navigation, plus assist customers with locating prior years’ returns and amendments. Accurately assess customer requests outside of preference scope of work and route to appropriate team for customer resolution.
Required Skills
- At least 1 to 2 years’ experience in a high-volume customer service role (i.e. call center, retail or similar environment).
- Familiarity with operating systems, including Windows OS versions and/or Mac OS versions.
- Ability to install/uninstall applications. Ability to download products/applications using various browsers.
- Experience using accounting or tax software and having prepared own taxes in the past are a plus.
- Excellent verbal and/or written communication skills.
- Contractors will be asked to commit to a minimum number of hours and may work more.The client’s operating hours are 7 a.m. to 11 p.m. CST, Monday through Sunday.
Important Information
Pay Rate:
Earn up to $20/hr*
*Includes Incentives
Required Equipment:
- USB headset with a microphone
- High-speed internet such as Cable, DSL, or Fiber Optic
- Up-to-date computer running:
- Windows 8.1 or higher
- Minimum download speed: 10 Mbps
- Minimum of 8GB of RAM
APPLY NOW!
