If you love learning and creating training curriculum, this can be for you!
- Craft e-learning modules within our LMS environment and deliver instructor-led training remotely.
- Drive activation, retention, and deeper engagement with our product and CX workflows through scaled learning.
- Translate CX’s core concepts into relatable training sessions customized to your audience in a scalable way.
- Ensure complex and technical aspects of our workflows are approachable to a wide range of audiences.
- Work with management in the effort to improve, modify, and streamline training processes to address inefficiencies, control gaps, manage constantly evolving products, and ensure all training experiences meet the Coinbase level of quality.
- Understand training effectiveness metrics, working with management to analyze data and review, editing and redesigning existing curriculum as needed.
- Partner with peer counterparts in Global Content and Localization to identify synergies and craft unified strategy.
- Understand and be able to address with high accuracy customer issues the Support team handles.
- Evaluate curricula to ensure an optimal experience for learners.
- Partner with management on continual learning programs to ensure global representatives remain at the cutting edge of new content and procedures.
- Training and facilitation experience and strong interest in e-learning.
- Experience training and facilitating groups of people in physical and remote environments.
- Experience creating training curriculum.
- Positive, growth-oriented mentality (You’re energized by developing people’s strengths and continuous learning!).
- Some travel to Coinbase offices and vendor locations (depending on business need).
Nice to have:
- Experience in developing and delivery of content via rapid development tools and learning management systems.
- Previous experience in crypto, finance, or fintech.
- Understanding of Google apps, Excel, Jira, or Salesforce Service Cloud.
- Experience in project management, analytics, and/or quality assurance.