Here’s what KellyConnect said about the position:
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“Our Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.
What Your Virtual Work Environment Looks Like
- A private workspace with locked door in your permanent residence
- Quite environment free of background noise and interruptions
- A secure workspace free from cell phones/video devices
- Arrangements for dependent care and other obligations
What You’ll Love About Us
- Paid training at $13.50
- Increase of $1.00 after 90 days
- Advisor earning potential up to $17/hour
- More family, less traffic
- 99% of promotions from within with explosive growth opportunities into departments such as Leadership,
- Quality Assurance, and Training
What You’ll Do Every Day
You’ll interact with customers troubleshooting and resolving technology inquiries and challenges like these:
- Resolving username and password difficulties
- Troubleshooting email issues
- Navigating customers through various apps
- Data sharing & synchronization troubleshooting
- Verifying proper hardware and software configuration and set up
- Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more
Requirements
What We’ll Love About You
- Exemplary attendance and punctuality
- Eagerness to work a 2nd shift, full-time schedule 38+ hour/week
- You want a long-term career with growth
- Openness to feedback and willingness to improve
- Speedy responses and ability to multitask
- Familiarity with iOS and/or MacOS, or comparable technology
- Ability to go with the flow
- Great communication skills
- You’re at your best when it matters most
What You’ll Need
- High School Diploma or GED
- 18 years or older
- Minimum 6 months of customer service experience
- Legal authorization to work in the US
- High speed internet service”
CLICK HERE to learn more and to apply
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