Our Member Service / Customer Care Representatives are “best in class” They possess a passion for their work and an equal passion to see their members/customers happy and exceptionally satisfied with their experience when calling in. They can handle any number of tasks, ranging from updating an address, to locating exactly the right specialist for a delicate and critical need. They do all this and more with grace and ease. If you have a passion for service and any experience in a customer/member oriented service role, ranging from retail, food service, hospitality to health plan member service you should consider a career with us at BroadPath. If you want to be a part of a “best in class” team and enjoy the daily challenge of providing our wonderful clients and their members/customers with unmatched quality in service, join us today
Responsibilities
“A DAY IN THE LIFE”
WHAT IT’S LIKE:
- Member Service / Customer Care Representatives have a lively and varied daily level of activity:
- There are days when it is very busy, and you are moving quickly from call to call
- There are days when it is slow, and you will be looking to find additional things to do, and keep busy too
- You will virtually meet many new people daily, and they will be from all over the USA potentially and possibly outside the US as well
- The members/customers will need your assistance and will be looking to you be to their “problem solver” or “guidance advisor” as they will be calling in to get something solved, or find out what needs to be done in many cases.
- Sometimes they will already be extremely frustrated by the time they reach out, but you got this, and know to expect that can happen, knowing you would feel the same in their place
WHAT YOU DO:
- Member Service / Customer Care Representatives receive inbound calls from members/customers and do things such as:
- Relay important information, update customer’s contact information and accounts and resolve billing questions or issues
- Help members/customers understand any challenges they are having and aid in providing timely satisfactory solutions
- Discuss inquiries from members regarding eligibility, benefits and authorization of services when applicable
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in the required record system
- Be responsible for maintaining certain levels of quality, and performance standards based on established call center metrics and benchmarks for the team
- Ensure compliance with BroadPath, Client, and any job specific regulations in place for their team and role
CLICK TO SEE THE REQUIREMENTS AND TO APPLY
