Customer Care Representative
Duties include:
• Provide general support and light troubleshooting for clients and their phone services
• Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
• Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls
• Research required information using available resources
• Follow provided processes and procedures
• Identify and escalate priority issues per client specifications
• Accurately process and record call transactions using the designated tracking software
• Stay current with system information, changes and updates
• Manage time effectively in order to obtain performance criteria objectives
Qualifications:
• Proper phone, chat, and email etiquette with the ability to speak and write clearly and accurately with proper grammar
• Interest in or experience with light or soft sales preferred
• Knowledge of relevant software, computer applications, and related equipment or the ability to learn
• Multitasking capabilities with ability to react quickly in a fast-paced environment”
Business Customer Care Representative – Full-Time
Duties include:
• A 2% soft sales close rate requirement with opportunity for commission
• Work with both business and residential customers in support of their account
• Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
• Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls
• Research required information using available resources
• Follow provided processes and procedures
• Identify and escalate priority issues per client specifications
• Accurately process and record call transactions using the designated tracking software
• Stay current with system information, changes and updates
• Manage time effectively in order to obtain performance criteria objectives
Qualifications:
• Proper phone, chat, and email etiquette with the ability to speak and write clearly and accurately with proper grammar
• Interest in or experience with light or soft sales preferred
• Knowledge of relevant software, computer applications, and related equipment or the ability to learn
• Multitasking capabilities with ability to react quickly in a fast-paced environment
Technical Support Representative – Full and Part-Time
Duties include:
• Troubleshoot technical support issues for customers
• Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
• Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls
• Research required information using available resources
• Follow provided processes and procedures
• Identify and escalate priority issues per client specifications
• Accurately process and record call transactions using the designated tracking software
• Stay current with system information, changes and updates
• Manage time effectively in order to obtain performance criteria objectives
Qualifications:
• Proper phone, chat, and email etiquette with the ability to speak and write clearly and accurately with proper grammar
• Interest in or experience with light or soft sales preferred
• Knowledge of relevant software, computer applications, and related equipment or the ability to learn
• Multitasking capabilities with ability to react quickly in a fast-paced environment.
Click Here To Apply ——> http://bit.ly/2Tf5b0N
