The Patient Services Representative is a full-time, remote position. In this role, you will be part of a team that assists patients with medical billing statement questions and processing patient payments. Your primary responsibility will be to provide an exceptional level of customer service for every patient while resolving outstanding balances and answering any questions the patient may have regarding billing statements.
Requirements
Patient Services Call Center Hours:
Monday – Friday; 7:00 AM – 7:00 PM
Saturday rotation
Sundays; Closed
Revele Pay & Benefits:
Full-time remote position at $14.50/hour
Paid Health Insurance
Paid Vacation
Paid Time Off
Paid Holidays
Medical, Dental, & Vision Plans
Life Insurance
401k
The Ideal Candidate for This Position:
- Has a passion for customer service
- Knowledge of Medical terminology
- Medical billing experience
- Previous experience with eClinicalWorks EHR or a similar EHR technology (Cerner, Epic, Allscripts, Athena)
- Proficiency in Microsoft Office Suite
- Takes pride in every aspect of their work and performs daily responsibilities with a positive attitude and professional demeanor
- Is a strong team player with a commitment to continuous learning
- Pays close attention to detail to ensure a positive patient experience
- Strong verbal and written communication skills
- High School diploma or equivalent
- 1-2 years of customer service or medical front/back office experience
- Bilingual (English/Spanish) is a plus
- Experience with Patient collections a plus
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