Remote Customer Service $15 Per Hour (Exam Proctor)

Schedule: 8AM – 5PM (1st Shift); 11AM – 8PM (2nd Shift) 3PM – 12AM (3rd Shift)

Reports To: Global Candidate Care Manager

Department: Global Candidate Services

Location: Remote

QUESTION:

Are you stuck at home and seeking work? Y/N

Are you a home body that would prefer to work from home? Y/N

Do you have high-speed internet access, a computer, microphone headset, and webcam? Y/N

If you answer yes to the questions above, we have the perfect job for you.

SUMMARY:

Prometric, the leader in global test development and delivery, is looking to hire a top-notch customer service professional to help kick-start our new, exciting remote proctoring concept. If you are truly passionate about customer service and making a difference in people’s lives, this may be the job for you. At Prometric, your customer service expertise is valued and your opinions matter.

The Remote Exam Proctor is an integral part of our Best-in-Class Proctoring organization, helping to ensure that our candidates who wish to test can do so in a professional and secure manner. You will be responsible for both candidate readiness and exam proctoring. Work in a steady-paced, professional setting to ensure the integrity of our testing services by proctoring and controlling the computer-based testing experience under a newly developed Best-in-Class model.

This is a temporary 6-month contractual role with the ability to go permanent based on availability and business need.

CORE RESPONSIBILITIES:

The essential functions of candidate readiness include the following:

• Greet the candidate, put them at ease and verify candidate’s identity
• Perform the following security checks:
  • Candidate – ensure no unauthorized items are in candidate’s possession
  • Environment –ensure there are no security risks within the testing environment
• Provide the candidate with information regarding their exam: time of exam, # of breaks (length), protocol for how to take a break/when, authorized items
• Ensure that all required components of the check-in and security screening have been completed and communicate this to the Proctor

The essential functions of exam proctoring include:

• Confirm the candidate’s identify after hand-off from candidate readiness
• Verify that the correct exam is launched for the correct candidate　
• Put candidates at ease, and ensure they have a comfortable and flawless testing experience
• Monitor candidates as they work through their exam
• Interact with candidates at key points during test delivery as needed; available to answer candidate questions or concerns during the exam
• Recognize potential suspicious activities, as well as automated alerts, occurring while monitoring multiple candidates and taking necessary action such as verbally speaking with the candidate or transferring the candidate for security escalation
• Control test area by maintaining a working knowledge of policies, practices and procedures
• Monitor personal and operational productivity such as number of candidates served per hour, issue and time to resolutions, implementing changes in daily tasks to improve quality and lower costs of proctoring.

Essential Requirements:

• Technology – This is a bring your own device & equipment role. You will need following to be eligible:
  • Laptop/Computer
  • Webcam external or integrated
  • Headset/Earbuds with microphone
  • Operation System
    • PC with Windows 7 or higher (10 preferred) or MAC OS
  • High Speed Internet Access (Ethernet plugin preferred); must be faster than DSL
  • Web Browser: Chrome
• Work Environment:
  • Quiet designated space void of audible and visual distractions

Qualifications & Experience:

• Minimum High School Diploma required; college experience preferred
• One to two years customer service-related experience required
• Experience with Microsoft windows-based computer applications and internet browsers
• Excellent attention to detail and organizational skills
• Good judgment and strong decision-making abilities
• Exceptional communication skills, both verbal and written
• Focus on a single task for extended periods of time
• “Think on your feet,” make decisions and escalate issues as needed
• Visual requirements include the ability to be observant, focused
• Flexible working schedule; must be able to work weekends or late shift
• Willingness to cross-train with other teams

Prometric is an equal opportunity employer: disability/veteran

Apply Here