As a Remote Customer Service Representative, you are on the front lines of what we do for the health care community. You work with various people on behalf of our clients, such as health care providers, patients, pharmacists, and medical office personnel. Trained on multiple client programs, you transition between various ones throughout your day. You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for. Whether participating in a clinical trial or trying to locate a pharmacy that has a new drug, you understand that it can be stressful and always show the utmost empathy.
You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available. In any case, you know how to make sure that clients always know that they are in good hands and you truly care. With your professionalism and superior listening skills, you turn every interaction into a positive one. You keep accurate and detailed documentation about all your communication with clients. You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients!
QUALIFICATIONS FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVE
- High school diploma or equivalent
- One year of customer service or call center experience
- Ability to pronounce and display a working knowledge of basic medical terms
- Ability to work in a quiet and private work-from-home environment where high-speed internet is maintained
- Computer skills with a working knowledge of Microsoft Windows / Office
- Ability to pass a background check
- Excellent customer service skills
Bilingual skills in Spanish are preferred. Medical field experience would be a plus! Are you empathetic, open-minded, and persistent? Do you have good problem-solving and analytical skills? Are you an active listener? Can you effectively prioritize multiple tasks? Are you reliable and dependable? Do you have excellent interpersonal skills with an emphasis on verbal and written communication? Are your standards for quality high? If so, you might just be perfect for this Remote Customer Service Representative position!