The Customer Success Representative must have a positive attitude and a passion for delivering effective service to all customers. This entry-level position reports to the Customer Success Manager and is a member of the Great Minds Sales Team. This position will be remote and will be responsible for pre- and post-sales support, building and maintaining customer relationships, handling a host of customer inquiries, and providing overall customer satisfaction. Candidates should be able to cover West Coast business hours.
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Responsibilities:
- Assists customers via incoming calls regarding print and digital product offerings, order placement, shipping of materials, and website navigation
- Works collaboratively with several Great Minds teams as well as other members of the Customer Success Team
- Routes inquiries to the appropriate Great Minds team(s) for assistance
- Keeps clear and meticulous records of customer interactions through Salesforce – the organization’s Customer Relations Management (CRM) tool
- Assists in Salesforce data validation and management
Requirements
- Great opportunity and learning experience for a recent graduate in a fast-growing organization
- Self-motivated with excellent creative and proactive problem-solving skills
- Incomparable people skills with ability to handle difficult situations with poise
- Ability to efficiently multi-task in a fast-paced environment
- Detail oriented
- Experience in the fields of customer service, sales, or education preferred
- Knowledge of Salesforce and SharePoint preferred, but not required
- Excellent verbal and written communication skills
- Flexibility in adapting to the growing and changing needs of the organization
- Full-time/TemporaryÂ
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