|Customer Service Associate – United States (Virtual Position)|
As a candidate, you must live in one of the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.
This Seasonal position requires a full-time schedule that that will vary. This includes a required average of 40 hours worked per-week on varying days (Sunday – Saturday) and shifts (morning, afternoon, evenings, overnights and potential split shifts). These hours worked may increase up to 60 hours worked per-week for short periods during Peak times.
What is Amazon Customer Service All About?
Our mission is to be Earth’s most customer-centric company. To achieve this goal, Amazon Customer Service is seeking candidates who exemplify Customer Obsession and enjoy problem solving on behalf of others. Our Amazon Leadership Principles (https://www.amazon.jobs/en/principles) are not just words on a screen – they are a driving force in the decisions we make every day. As an Amazon Customer Service Associate (CSA) it is a critical part of our mission to listen to the customer’s needs, deliver timely results, accurate information, personalized resolutions, and maintain our professional environment of supporting all Amazon customers.
Help a variety of external and internal Amazon customers and drivers by phone, email and chatUse tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectivelySupport customers through computer skills by navigating the internet, website, multiple browsers, email, social media, and instant messenger or chat toolsComplete mandatory training (this schedule will be different from your work schedule upon hiring)
Actively problem solve and innovate on behalf of customers
Follow detailed verbal and written instructions
Provide a work area free of distractions
Opportunity to learn other areas of the business and support specialty departments as needed
What Does Amazon Need from Me?
This position requires a full-time schedule that will vary. This includes a required average of 40 hours worked per week on varying days (Sunday – Saturday) and shifts (morning, afternoon, evenings, overnights and potential split shifts). These hours worked may increase up to 60 hours worked per week for short periods.Ability to change your schedule based on business needs (every 3 weeks), with a two-week advance notice.You must have an internet connection with a minimum of 2 mbps download and 1 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). Satellite internet providers cannot be used.Your device must be directly connected to router/modem via Ethernet cable. You cannot use a wireless connection.
Agree to Amazon’s Work from Home Agreement. Please watch our Work from Home Agreement
(https://youtu.be/yxrpb9pKHls) video for more information.Amazon provides paid mandatory training and resources for new associates. Please watch our New Hire Training (https://youtu.be/63NrmxUEHKg) video for more information.
Associates are measured on several areas including, but not limited to, schedule adherence, contact quality, efficiency, and process compliance.Your mailing address must be current (apartment, suite, etc.) PO Boxes are not supported; a physical address is required for you to receive your equipment.
Except as otherwise required by law, this role pays $15.00 per hour
No Commute – work remotely
Overtime pay at 1.5x base rate
Employee Assistance Program
A supportive team of leaders and peersGain customer service experience and build your resume
When Should I Apply?
Think you’ve got what it takes to be the next member of our team? Learn more about the requirements below and apply today! The sooner you apply, the earlier your application can be reviewed and considered.
If you are an internal applicant, please reach out to your local HR representative to discuss transfer eligibility.
|Basic QualificationsHigh School or equivalent diploma|
Previous customer service experiencePrevious call center experienceLogical problem-solving skillsExperience working in a fast paced environmentExperience in prioritizing tasks and time to ensure efficiency