Looking for a Summer Work from Home Opportunity? We have WFH Customer Service Representative Positions available. At The Connection, we partner with a wide variety of well-known companies and industries to provide exceptional customer service. We are currently hiring for full-time summer employment opportunities, perfect for the college student looking for summer employment!
Call Center Representative Responsibilities:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Adhering to all company policies and procedures.
Call Center Representative Requirements:
- High School Diploma or equivalent
- More education or experience may be beneficial
- Exceptional customer service, active listening, and verbal and written communication skills
- Proficiency with computers, especially with CRM software
- Strong typing skills‚ ability to type 20+ WPM
- Ability to ask prying questions and diffuse tense situations
- Strong time management and decision making skills
- Adaptability and accountability
The Equipment You will Need
- Your own Windows-based PC computer with the required technical specifications (Chromebooks are not compatible)
- Hard-wired, high speed internet >9 mpbs (check yours at Speed.com)
- A dedicated telephone (landline) or smart phone/device is required at all times during employment
- USB Headset
- Video Camera
We offer work from home opportunities, paid online training, medical, dental, life insurance, 401k plan options, and competitive pay. If you are looking for a work from home opportunity apply today!
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