Description and Requirements
ACCENTURE’s Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that’s just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce.
What’s In It For You:
- Collaborate with a diverse network of people
- Actively deliver innovative solutions for Accenture’s clients
- Apply your skills and experience to help drive business transformation
- Work locally or remotely, significantly reducing or eliminating the demands to travel
Project Description:
The Utility Account Billing Agent will perform the activities related to the utility billing division, including root-cause analysis, transactional support, and providing technical and customer service support for daily operations, accurate billing and maintenance of utility billing records.
Responsibilities:
- Provide customer support for daily operations, including resolving customer billing inquiries and problems, calculating and preparing billing adjustments, and providing back-up support to utility billing staff
- Develop and manage customer service support needs including technology adjustments and/or customization
- Perform special analyses to identify billing exceptions and accounts aging reports
- Coordinate activities and operations with other utilities personnel and supervisors regarding issues affecting the services provided and billed to the customers
- Oversee and ensure the proper functioning of the utility billing system and contracted vendors who collect and process payments
- Develop short- and long-range plans for the client, including assisting with developing and implementing new or revised accounting systems, guidelines and procedures
Basic Qualifications:
- High School Diploma or GED
- 2 years of Utility Billing (electricity) experience, including solid customer service experience
- 1 year of Accounting experience
- 1 year of experience with SAP IS-U (ECC)
Bonus Points If You Have:
- Advanced experience with Microsoft Excel (e.g. VLOOKUP, pivot tables, macros, formulas, conditional formatting, etc)
- 1 year of Operational Exception Handling and/or Project Management experience
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