Virtual Customer Service Representative

Looking to make an impact locally and nationally? Look no further!

We are hiring individuals able to complete training and work remotely.

Ability to create a dedicated work space free from background distractions is REQUIRED.

By answering the call to join Call Experts, you will be able to help people when they need it the most:

• Guiding customers to the best service appointment that fits their needs.
• Reaching doctor’s for patients requiring medical attention.
• Assisting customers by placing orders for goods or services.
• Making reservations for restaurants and hotels.
• Aiding customers with billing questions.
• Connecting addicts with their crisis counselors.
• And So Much More!!!! Call Experts makes real world change happen in real time.

Ready to make a lasting impact in your community? Click apply now! 

Call Experts is conducting virtual interviews – Fast and Easy!

Here is how we help you prosper and the keys we believe are vital to success:

• 2 weeks of paid, in-depth training with our dedicated staff. 
• Continued coaching and up-training throughout your employment.
• Incentive pay to reward meeting and surpassing employee goals.
• Easy access to leadership for answers to any questions or concerns.
• Set schedules. No rotating shifts or shift bids.
• Opportunities for overtime.
• Promoting from within. We believe in growing from our own ranks, as much as possible.

Key Responsibilities and Desired Qualities:

• Must be able to efficiently follow a script with instructions and type grammatically correct and accurate messages into the system that correctly summarizes callers’ needs.
• Responsible for using training techniques to ensure callers believe they are talking to a representative of the company they dialed
• Upholding client confidentiality at all times
• Ensuring opinions, advice, and personal judgment about services or a client we serve are refrained from discussions with a caller
• Handling workload efficiently with professionalism and accuracy are essential
• Make certain to effectively answer caller’s questions while keeping control of the conversation
• Must be able to demonstrate the ability to listen and recognize when a call needs to be escalated to a supervisor while using techniques to remain calm but helpful to the caller
• Follow through with promises made to a caller, ensuring your messages are accurate
• Focus on presenting solutions with positive remarks such as  “what I can do” instead of “I can’t help”
• Responsible for managing your time, remaining patient, being tactful, understanding procedures, and communicating clearly
• Proactively share lessons, opportunities, and suggestions with leaders and management to improve
• Must display genuinely friendly, engaging, and helpful personality, on and off the phone.
• Flexibilty with your scheduled hours will go a long way!

SALARY	Starting pay: Up to $13/hr. ($11/hr. base + up to $2 in additional incentives based on goals and service quality). Paid training and Bi-weekly pay.
BENEFIT PACKAGE	Paid Time Off, Health & Financial Resources through free EAP Program, Medical, Dental, Vision, Life, Disability Plans, and 401k match after 1 yr. of service

Click Here To Apply