At Inflection, our mission is to build trust by harnessing the power of data. To achieve our ambitious goals, we’re growing a diverse and inclusive team of collaborative, adaptable, hard-working people who are passionate about solving problems and achieving success. We’re dedicated to providing a company culture that’s inclusive, engaging, supportive, and where employees can grow and thrive.
GoodHire, our primary line of business, is a top-rated provider of background checks serving more than 80,000 organizations of all sizes.
Inflection is looking for GoodHire Support Agents for our Reports team. As part of our customer support team, you are empowered to do the right thing for our customers while supporting the vision and values of the company. Although this position is within the customer support department, the majority of your work will be back office support. This is a full-time work-from-home opportunity with exceptional benefits available and training starts January 11th, 2021! Ideal shifts are available now, don’t wait to apply!
$15/hr base pay, with additional earning potential up to $350/month for meeting attainable metrics (16.50+ an hour average!)
Four weeks paid On-the-Job Training, from your home office!Training starts January 11, 2021, Monday – Friday 9:30a – 6:00p EST / 6:30a – 3:00p PST
Shifts Available after training: Monday – Friday 8:00am – 4:30pm EST / 5:00am – 1:30pm PSTMonday – Friday 9:00am – 5:30pm EST / 6:00am – 2:30pm PSTMonday – Friday 10:30am – 7:00pm EST / 7:30am – 4:00pm PSTMonday – Friday 11:30am – 8:00pm EST / 8:30am – 5:00pm PST
WHAT YOU’LL DO:
- Respond to inbound service requests and answer customer questions about background reports, primarily via email
- Research background check information for accuracy
- Reach out to data partners and maintain vendor relationships
- Research criminal databases to verify information
- Utilize opt-out requests when necessary
- Assist candidates with product information and site navigation
- Understand and adhere to all FCRA compliance laws and regulations applicable to the role
- Ensure and maintain FCRA compliance while helping employers follow Fair Credit Reporting Act guidelines
- Ensure consumer privacy when handling all consumer and data provider requests
- Make outbound calls to obtain additional information needed to complete background checks
- Use internal systems as instructed and trained
- Accurately record customer trends using internal tools
- Escalate issues to appropriate departments as needed
- Attend ongoing internal training and develop knowledge in all areas of the company’s products
- Provide feedback and escalations to management regarding necessary changes and updates; including upgrades, functionality and customer care issues
- Work assigned shifts (independent work may be required in certain extended shift situations)
- Perform additional related duties as assigned
YOU’LL BE A FANTASTIC MATCH FOR THIS ROLE IF YOU BRING:
- Must have high attention to detail
- Ability to make discretionary decisions based on research
- High School diploma or 2 years customer support work experience
- At least six months working in a business office environment is preferred
- Strong desire to work to your greatest potential and provide excellent customer service
- Self-motivated and ability to maintain standards of adherence and metrics specific to the position
- Open to learning and practicing new processes, freely communicating ideas, and demonstrating commitment to the best end result
- Assist those who need support with respect and empathy
- A strong command of the English language; both written and spoken verbal; 40 WPM typing is highly preferred
- Strong proficiency with the Internet and keyboarding skills
- Ability to multitask, organize, and prioritize in a fast paced environment
- Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to the customer and data providers
- Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills
- Well‐developed sense of urgency while maintaining a high standard of quality
- Strong sense of ownership with the desire to see a task all the way through to completion
- Ability to complete repetitive tasks while maintaining a high quality of work
WORK-FROM-HOME REQUIREMENTS:
- Internet access with at least 25 mbps download speed, and 5 mbps upload speed (10 mbps upload speed recommended for family households)
- Inflection will provide the computer, 2 monitors, keyboard, and mouse
- Inflection will subsidize a portion of your Internet expense
- Ability to set-up Inflection computer equipment, and connect it to the Internet via ethernet cable preferred
- Ability to work in a dedicated space with lockable doors and minimal distractions
