We are looking for candidates with great customer focus, computer proficiency, good communication skills, and strong attention to detail. This is a permanent, full-time position. In this role, you will be responsible for handling inbound calls from customers regarding wireless handset insurance claims. Additionally, you will be responsible for selling our Home+ warranty service to customers on every call.
You will:
- Answer incoming calls from customers regarding their insurance policies
- Walk customers through claim procedures when necessary
- Provide 1 call resolution
- Follow up with customers when needed either via email or callback
- Ensure all company required procedures are followed
- Provide pertinent and timely information to all customers
- Offer upgraded products/services to customer
Required qualifications:
- At least 1 year of customer service experience
- Excellent customer service and communication skills
- PC literacy (Windows, web navigation) and 25 WPM typing skills
- Must be able to work a flexible schedule
- The schedule is subject to a shift bid process
Perks:
- Keep the same shift for 6 months
- Two weeks of vacation, three sick days and three personal days yearly
- Two consecutive days off weekly
- Full benefits after 30 days
- Free parking
Earning potential:
- Base hourly Rate (English): $15.80
- Base hourly Rate (Bilingual): $16.80
- The hourly incentive for hours worked after 5 pm and weekend shifts: $0.50
- Monthly Bonus plan: Up to $600/month
- $10 for each Home+ warranty sold
- Total earning potential 19.75
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