Work from Home Jobs at Dyson – No College Required, $16/Hr.

Accountabilities:

MAIN ACCOUNTABILITIES AND SUPPORTING ACTIVITIES

Live Chat

· Resolve a plethora of customer issues including sales, check out support, technical trouble-shooting, and service requests

· Conduct real-time research to determine the best solution for the customer – this requires immediate responses and quick thinking

· Identify and capture sales opportunities to drive revenue and achieve conversion rates

· Communicate information on other Dyson products to promote cross-selling opportunities to existing customers

· Input customer sales information into CRM system in order to process orders efficiently and in a timely manner

· Achieve effective and timely resolution of customer inquiries, issues, or questions, aiming for a first contact resolution and escalating where appropriate

Email Correspondence

· Review and enthusiastically respond to customer concerns via email within 3-hours of receiving

· Conduct research to determine the best solution that fully resolves a customer’s concerns, and capture customer data and input it into CRM system

· Identify sales opportunities and drive revenue – situations where a customer may benefit from a new product and an upgrade in technology

· Use concise and specific language that upholds the Dyson brand and resolves customer concerns expeditiously

Embody the qualities of an engaged, motivated, and proactive team member

(as needed during peak times and overflow)
Demonstrate resilience and adaptability in a continuously changing work environment
Take ownership of the impact of decisions and actions; exercise sound judgment in all interactions
· Take initiative to think outside the box and identify opportunities for improvement

· Relish opportunities to pick up new projects or responsibilities that fall broadly in the purpose of the role

Skills:

Individual Qualifications

Experience and Education

· High School diploma or equivalent required, some college preferred

· Minimum of 3 years’ experience in a high quality customer service role required

· 1 year of experience in an online customer support role that includes live chat required (equivalent work experience may be considered)

· Experience working in a remote, work from home environment a big plus

· Prior experience selling a product or service is ideal

· Knowledge of CRM systems (SAP) and live chat platforms (BoldChat) preferred

· Experience working in a major ecommerce customer support environment preferred

· Familiarity with social media websites (i.e. Facebook, Twitter, Yahoo Answers, YouTube, etc.)

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