
Accountabilities:
MAIN ACCOUNTABILITIES AND SUPPORTING ACTIVITIES
Live Chat
· Resolve a plethora of customer issues including sales, check out support, technical trouble-shooting, and service requests
· Conduct real-time research to determine the best solution for the customer – this requires immediate responses and quick thinking
· Identify and capture sales opportunities to drive revenue and achieve conversion rates
· Communicate information on other Dyson products to promote cross-selling opportunities to existing customers
· Input customer sales information into CRM system in order to process orders efficiently and in a timely manner
· Achieve effective and timely resolution of customer inquiries, issues, or questions, aiming for a first contact resolution and escalating where appropriate
Email Correspondence
· Review and enthusiastically respond to customer concerns via email within 3-hours of receiving
· Conduct research to determine the best solution that fully resolves a customer’s concerns, and capture customer data and input it into CRM system
· Identify sales opportunities and drive revenue – situations where a customer may benefit from a new product and an upgrade in technology
· Use concise and specific language that upholds the Dyson brand and resolves customer concerns expeditiously
Embody the qualities of an engaged, motivated, and proactive team member
(as needed during peak times and overflow)
Demonstrate resilience and adaptability in a continuously changing work environment
Take ownership of the impact of decisions and actions; exercise sound judgment in all interactions
· Take initiative to think outside the box and identify opportunities for improvement
· Relish opportunities to pick up new projects or responsibilities that fall broadly in the purpose of the role
Skills:
Individual Qualifications
Experience and Education
· High School diploma or equivalent required, some college preferred
· Minimum of 3 years’ experience in a high quality customer service role required
· 1 year of experience in an online customer support role that includes live chat required (equivalent work experience may be considered)
· Experience working in a remote, work from home environment a big plus
· Prior experience selling a product or service is ideal
· Knowledge of CRM systems (SAP) and live chat platforms (BoldChat) preferred
· Experience working in a major ecommerce customer support environment preferred
· Familiarity with social media websites (i.e. Facebook, Twitter, Yahoo Answers, YouTube, etc.)
Click Here For Full Details and apply. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. Also check out our Youtube channel here for video updates.
Jessica Harding
I need a work from home job for my kiddos. It would be better for me snd my family.
adminsupport
Keep checking the thread each day. We add new jobs daily https://keyshab.sg-host.com/work-from-home-job-leads-10-14-10-18/
adminsupport
https://keyshab.sg-host.com/get-paid-to-search-google-up-to-30-an-hour/
kiran
when i click on the link you gave it says “page not found”
adminsupport
It might be closed now.